Help & Support
Find answers and learn how to use available tools for your family history work.
Need Quick Answers?
Use the "HELP ?" button located in the top right corner of FamilySearch to get instant answers to your questions. This is often the fastest way to resolve issues while working on your tree.
Helper Resources
Review the "Helper Resources" section on FamilySearch. This area provides specific tools and guides for consultants assisting others.
Learn More →The Planner
Utilize the "Planner" on FamilySearch to organize sessions with patrons and keep track of lesson plans and progress.
Learn More →Strategies for Success
Keep it Simple
Don't overwhelm. Limit sessions to under an hour.
Use Zoom
A free 40-min Zoom session is effective and accessible to anyone.
Follow Up
Schedule follow-up sessions to go through the 10 steps as needed.